Shipping Details
We ship our packages direct to end-user in both 400g and 1kg, Canada-wide (no international shipping). Any customer is welcome to purchase multiple units of any size, however this might impact how we can best ship your order to you. We ship and fulfill orders, and we also outsource to send orders from distribution warehouses that might already stock our product.
Our aim is that your product arrive safely and as quickly as possible, according to your selected shipping service. There is always the potential for mistakes, or exceptions along the way, if there is a problem with an order, please send us the order details and we will investigate for you.
IMPORTANT SHIPPING UPDATE - June 2020
We have noticed over the last few weeks that all courier companies are struggling with the increased parcel volume due to Covid-19. The transit times can be substantially longer than expected especially for larger or heavier items. We also noticed that tracking details are not always updated which makes parcels seem stuck. Unfortunately the courier companies cannot provide any further details nor expedite these parcels and we're stuck with you waiting for their delivery. We appreciate your trust in us and your patience. |
Shipping Service Options - Consumer sizes 400 g, 1 kg, 2.5 kg
Economy Shipping - $7.99 (in transit for 3-8 business days)
This is our slowest and most economical option. Typically you will receive your shipping confirmation email with tracking about 2-3 days after ordering, when selecting this shipping option.
Express Shipping - $10.99 (in transit for 2-5 business days)
Selecting this options means you'll have a tracking reference by email within 1-2 business days maximum. Typically orders will ship next day, and the speed is same as 'expedited' from Canada Post (for example).
Priority Shipping - $14.99 (in transit for 1-2 business days)
When you select this shipping option, we ensure that your order is sent as fast as possible, using the absolute fastest option to get the package to your door. Sometime (but not always) orders can even arrive on Saturdays with this service. In the cases of orders with multiple units, this shipping service might not always be available.
Shipping Service Options - Bulk
Shipping costs for bulk size products with 5 kg, 10 kg, 25 lbs and 50 lbs are calculated as Expedited Parcels with Canada Post. The shipping rates depend on the warehouse location with the selected product size and the destination address provided during checkout. Please keep in mind that each individual bulk DE package is heavy and large and therefore expensive to ship. Orders with more than 4 units may ship cheaper via freight and customer will be contacted to confirm.
Although the shipping costs are based on Canada Post's fees we reserve the right to ship parcels with other courier companies. Other courier companies will be selected for favourable transit times or faster parcel pickup.
Exceptions and Rural Addresses
At times your order won't be able to ship priority or express, for some addresses only the economy shipping option is available. Typically this applies to rural and remote residential addresses.
There is often also exceptions where your order may ship in separate pieces instead of together. In this case, allow 1-2 extra business days for the full order to arrive before contacting us for support.